This Privacy Policy describes how Sortes.lk ("we", "us", or "our") collects, uses, processes, and protects personal and sensitive device information across our mobile applications, including Sortes Rider: Food Delivery (Package Name: lk.sortes.rider) and Sortes Kitchen Partner (Package Name: lk.sortes.kitchen).
Summary for Sortes Partners & Delivery Personnel:
Sortes operates dedicated applications for delivery partners and food merchants. We only collect data that is strictly essential for dispatching orders, navigating delivery routes, calculating driver earnings, and coordinating food fulfillment. We do not sell personal data to data brokers or third-party advertisers.
1. Location Data Collection & Use (Sortes Rider App)
Prominent Disclosure for Delivery Riders:
The Sortes Rider: Food Delivery app collects and processes Precise and Approximate Location Data to enable real-time order dispatch, live delivery tracking for customers, and turn-by-turn navigation.
A. Types of Location Data Collected
Precise GPS Location (Fine Location): High-accuracy GPS coordinates collected from your mobile device while on active delivery status.
Approximate Location (Coarse Location): Network-based cell tower and Wi-Fi location estimates when GPS signal is low.
Background Location Data: Location tracking running when the app is closed or not in use, specifically while the rider has set their status to "On Duty" or has an active order in transit.
B. Why Location Data is Collected
Nearby Order Matching & Dispatch: To assign pickup requests from nearby restaurants and cloud kitchens based on your live location.
Live Delivery Tracking for Customers: To show customers and restaurant partners the real-time progress and estimated time of arrival (ETA) of their food order on the map.
Turn-by-Turn Navigation & Route Optimization: To assist riders in navigating safely from the kitchen pickup location to the customer's delivery destination.
Fair Distance & Earning Calculation: To accurately calculate kilometers traveled, delivery fees, bonus payouts, and transit milestones.
Safety & Dispute Resolution: To verify successful delivery arrival at the specified destination and protect riders from false non-delivery claims.
C. Background Location Tracking Disclosure
The Sortes Rider app requires the ACCESS_BACKGROUND_LOCATION and FOREGROUND_SERVICE_LOCATION permissions because delivery personnel frequently navigate using external mapping apps, receive incoming phone calls from customers, or keep their phones locked in pocket mounts while riding.
When is background location active? Background tracking is active only when you are toggled "On Duty" or carrying an active delivery order. When you toggle your status to "Off Duty" or close active shifts, background location tracking immediately terminates.
D. Sharing of Location Information
Customers & Merchants: Your real-time location is shared strictly with the customer and restaurant partner associated with your currently assigned delivery order until the order is marked completed.
Mapping Service Providers: Coordinates may be transmitted to mapping APIs (such as Google Maps) to render routes and compute traffic conditions.
No Commercial Selling: Your location history is never sold, leased, or licensed to third-party data brokers or marketing networks.
2. Other Information We Collect
Rider & Partner Account Information: Name, phone number, vehicle type, and profile credentials used to authenticate your account and ensure secure login.
Order & Fulfillment Telemetry: Timestamps for order acceptance, pickup, transit milestones, and final delivery completion.
Push Notification Device Tokens (FCM): Unique Firebase Cloud Messaging tokens used to send loud audible chimes and urgent order dispatch notifications to your device.
Device & Connectivity State: Battery optimization state, network connectivity, and device model to ensure reliable communication with dispatch servers.
3. Android System Permissions Used
Depending on whether you use Sortes Rider or Sortes Kitchen, the apps request:
ACCESS_FINE_LOCATION & ACCESS_COARSE_LOCATION (Rider App): Used to capture real-time GPS coordinates for route assignment and live customer tracking.
ACCESS_BACKGROUND_LOCATION (Rider App): Used to track transit routes continuously even when your phone screen is off or another navigation app is in the foreground.
FOREGROUND_SERVICE & FOREGROUND_SERVICE_LOCATION (Rider App): Used to keep location syncing operational with a persistent notification while you are fulfilling customer deliveries.
FOREGROUND_SERVICE_DATA_SYNC (Kitchen App): Used to keep restaurant counter tablets continuously synchronized with incoming kitchen tickets.
POST_NOTIFICATIONS: Used to trigger urgent audible alarms and visual alerts for new orders.
WAKE_LOCK & VIBRATE: Used to wake the device screen and vibrate on incoming orders so drivers and chefs never miss an alert.
4. Data Retention, Security & Deletion
We maintain rigorous administrative, technical, and physical safeguards to protect all user data:
All data transmissions between mobile devices and our servers are encrypted using modern Transport Layer Security (HTTPS/WSS).
GPS logs are retained only as long as necessary for order settlement, delivery verification, and financial accounting.
Account Deletion & Data Rights: Riders and restaurant partners may request access to, correction of, or permanent deletion of their account records by contacting our support team at any time.
5. Contact & Grievance Redressal
If you have questions, inquiries, or concerns regarding this Privacy Policy or how your data is handled in Sortes Rider or Sortes Kitchen, please contact: